Due to maintenance, our website, Online Join, point-of-service claiming, and Astute Simplicity Health Connect will experience intermittent outages between 5:30pm and 9:00pm on the 30/09/2026. This will also impact your ability to claim and do eligibility checks. 

Change in opening hours

Change in opening hours

Over the holiday season, our opening hours will vary.

During this time, if you need assistance with your health insurance, please log into your Astute Simplicity Health account or email astute@stlukes.com.au, and our team will get back to you as soon as we can.

  • Wednesday 24th December - 9:00am to 1:00pm
  • Thursday 25th and Friday 26th December - Closed
  • Monday 29th and Tuesday 30th December - 9:00am to 5:00pm
  • Wednesday 31st December - 9:00am to 3:00pm
  • Thursday 1st and Friday 2nd January - Closed