Mental health support

Astute Simplicity Health (through their underwriter St Lukes) has partnered with Talked to help members access mental health support sooner, in a way that is flexible, private and easy to use.

If you need help now, please call 000.

What is Talked?

Talked is an online psychology service that connects you with a registered psychologist through telehealth appointments by video, phone or webchat. It also offers online mental wellbeing resources and tools to help you take a proactive approach to your mental health.

Talked may help reduce some of the common barriers to mental health care, including long wait times, travel, cost and difficulty finding the right provider.

How can Talked help me?

Talked may be helpful if you:

Would like to speak with a psychologist from home or another private place
Are finding it hard to access a local psychologist
Prefer the flexibility of video, phone or webchat appointments
Are experiencing stress, anxiety, low mood, grief, relationship concerns, work pressure or changes in how you are coping
Would like practical strategies and support from a registered psychologist
Want help early, before things feel harder to manage

Talked may not be the right option for every situation. If you need urgent help, crisis support or more intensive care, you should contact emergency or crisis services. If you are unsure what support is right for you, speaking with your GP is a good first step.

What are the benefits of Talked?

Eligible members* can receive one free 50-minute session with a qualified psychologist each calendar year^ on top of their mental wellness benefit limits on their policy.
Free 15 min video or text chat with the psychologist to try before committing to a session.
Ability to arrange a bulk billed Mental Health care plan within the platform to continue subsidised care through Medicare OR continue psychology using Extras product benefits.
Reduced cost for any ongoing appointments.
Telehealth appointments available within 12 hours, with extended hours across 7 days and no geographic constraints.
Access to the Talked wellbeing platform, available 24/7. Explore articles and learning materials covering a wide range of mental health topics, from managing stress and sleep to relationships and parenting.
Screening tools through the validated surveys, wellbeing check ins that can be fed back to the psychologist to tailor support.

Who is eligible to access Talked?

Astute Simplicity Health members can access the Talked wellbeing platform and online resources.

Eligible members can also access one Astute Simplicity Health funded telehealth appointment with a general psychologist per calendar year, with no out-of-pocket cost for that session*. This session is funded by Astute Simplicity Health and does not need to be claimed through Medicare.

To be eligible for the funded psychology session, you need to:

Be a current Astute Simplicity Health member and up to date on premium payments
Hold eligible Extras cover* that includes a mental wellness benefit^

Eligibility will be checked when you access Talked. If you are not eligible for the funded session, you may still be able to access Talked services at the Astute Simplicity Health member rate or explore other support options.

Please note that this service is provided by the Underwriter St Lukes and Astute Simplicity Health members will use the St Lukes branded platform to access the service.

Frequently asked questions

: You do not need a GP referral for the Astute Simplicity Health-funded Talked psychology session. If you need ongoing sessions, your Talked psychologist may suggest accessing a bulk billed GP appointment within the platform or speaking with your GP about a Mental Health Treatment Plan, which can help you to access Medicare-subsidised psychology sessions.
: Eligible Astute Simplicity Health members^ can access one funded telehealth appointment with a general psychologist through Talked per calendar year. This means there is no out-of-pocket cost for that session.
: The funded Talked session is designed to sit outside your existing Mental Wellness annual limit. This means it will not reduce your usual Mental Wellness benefit limit.
: After your first session, you can talk with your psychologist about what support may be helpful next. You may choose to continue with the same psychologist through Talked, speak with a GP about a Mental Health Treatment Plan, or explore other mental health supports.
: Talked delivers appointments through a secure online platform. As with any health service, we recommend you join your appointment from a private place where you feel comfortable talking openly. Nothing you discuss with your psychologist will be shared with Astute Simplicity Health.
: If you are not eligible for the funded session, you may still be able to use Talked at the Astute Simplicity Health member rate or explore other support options.
: Talked is not an emergency service. If you or someone else is in immediate danger, call 000. Information on other helplines can be found here.
: Talked is being provided by St Lukes, the Underwriter of Astute Simplicity Health. Members of Astute Simplicity Health will use the St Lukes branded Talked platform to access the service.

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* Available to Astute Simplicity Health members who hold eligible Extras cover (Astute Extras Protect and Astute Wellbeing Extras), have served their two month waiting periods and have an active and financial policy.

^ Per person, per calendar year.